Customer Care Representative - $18/HR Start Pay
Kloss Furniture Kloss Furniture Highland, IL Highland, IL Full-time Full-time From $18 an hour From $18 an hour 21 hours ago 21 hours ago 21 hours ago We are a local family business, dedicated to being the BEST at helping our customers have more beautiful and comfortable homes since 1976.
We believe that it is not just selling furniture; it's about making a positive difference in our customer's and employees' lives, by helping them create the home they've always wanted.
We strive to embrace the small store comfortable feel with personalized individual attention and product expertise that our customers expect with the big store selection and low prices.
Summary of Customer Care Position At Kloss Furniture Customer Care is a critical function of our team and supporting our customers.
The Customer Care Representative interacts with customers, both internal and external.
It is critical that in this position you are comfortable interacting with customers with a variety of backgrounds and needs.
Assisting and supporting customers in an empathetic manner in order to quickly resolve issues, is a necessity.
The core of the department is problem-solving with the understanding that maintaining positive customer relationships and experiences is crucial.
The schedule for this role is Tuesday-Saturday every week.
Job Duties Engage with customers in finding solutions to issues Answering and returning customer and store calls Interacting with external customers, as well as internal departments to problem solve Ability to work with management to facilitate resolution of customer issues/concerns Generating orders for store and customer parts Create and maintain vendor relationships Reconciliation of funds for vendor repairs in conjunction with Accounting Handle direct scheduling and follow-up with the in-home service department Work with delivery drivers to ensure successful delivery and troubleshoot routing and customer issues in the field Other duties as assigned Requirements Minimum 2 years in customer service, preferably in a call center or retail environment Strong attention to detail Creative problem solving abilities Ability to adhere to internal processes and procedures Strong follow-up skills Good verbal and written skills Positive and enthusiastic attitude Basic computer skills-Ability to learn software, work with Google drive and the associated applications Ability to work Monday-Friday, 8:
00 a.
m.
to 5:
00 p.
m.
with occasional Saturdays as volume fluctuates.
Job Type:
Full-time Pay:
From $18.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Weekend availability Work setting:
In-person Education:
High school or equivalent (Preferred)
Experience:
Microsoft Office:
1 year (Preferred) Administrative
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We believe that it is not just selling furniture; it's about making a positive difference in our customer's and employees' lives, by helping them create the home they've always wanted.
We strive to embrace the small store comfortable feel with personalized individual attention and product expertise that our customers expect with the big store selection and low prices.
Summary of Customer Care Position At Kloss Furniture Customer Care is a critical function of our team and supporting our customers.
The Customer Care Representative interacts with customers, both internal and external.
It is critical that in this position you are comfortable interacting with customers with a variety of backgrounds and needs.
Assisting and supporting customers in an empathetic manner in order to quickly resolve issues, is a necessity.
The core of the department is problem-solving with the understanding that maintaining positive customer relationships and experiences is crucial.
The schedule for this role is Tuesday-Saturday every week.
Job Duties Engage with customers in finding solutions to issues Answering and returning customer and store calls Interacting with external customers, as well as internal departments to problem solve Ability to work with management to facilitate resolution of customer issues/concerns Generating orders for store and customer parts Create and maintain vendor relationships Reconciliation of funds for vendor repairs in conjunction with Accounting Handle direct scheduling and follow-up with the in-home service department Work with delivery drivers to ensure successful delivery and troubleshoot routing and customer issues in the field Other duties as assigned Requirements Minimum 2 years in customer service, preferably in a call center or retail environment Strong attention to detail Creative problem solving abilities Ability to adhere to internal processes and procedures Strong follow-up skills Good verbal and written skills Positive and enthusiastic attitude Basic computer skills-Ability to learn software, work with Google drive and the associated applications Ability to work Monday-Friday, 8:
00 a.
m.
to 5:
00 p.
m.
with occasional Saturdays as volume fluctuates.
Job Type:
Full-time Pay:
From $18.
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Weekend availability Work setting:
In-person Education:
High school or equivalent (Preferred)
Experience:
Microsoft Office:
1 year (Preferred) Administrative
Experience:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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